Order
Shopping with us is easy. At Kreevalifestyle.com, we’ve designed to make your experience enjoyable. Once you’re on our website, browse our collections by the category of your choice. View our product galleries and select the styles you want. Choose your size OR submit your measurements on our virtual tailor module. Click the ‘Add to Cart’ button. To complete your purchase, proceed to ‘Checkout’ To place your order, make your payment. And, you’re done! Next, we deliver.
1) When you find an item you wish to purchase, simply select your size (there is a size guide for every item on the product page) or submit your measurements on our virtual tailor module to get custom size. 2)Now create an account by registering with us. This helps us speeds up the ordering process and allows us to keep you informed about your orders and helps in speedy return refund process if the need be. 3)Once you have placed your order you will receive an e-mail and/or a SMS acknowledgement before we initiate our validation process.
At Kreeva Lifestyle, you can shop in multiple ways. The easiest way is to browse using the drop-down navigation menus at the top of the page, where you can find links to new products, new arrivals, all product categories etc.. Else, if you know what you are looking for, use the search box at the top center to search for a specific category of product or a particular product.
Yes , You Have to sign up With us to stay in touch with us to avoid missing out on updates and promotional offers and checkout easily with your saved information like address, contact number and credit cards etc. Please note that we appreciate your privacy and we do not share any information to any one.
Always be sure that your email address is correct as an incorrect email address is the most common reason for not receiving an order confirmation. It may also be that your email provider has a SPAM filter that blocks certain emails. So you need check spam folder of your email service and mark the email as not SPAM. If you are still unable to find it, please contact our customer experience team to check that your order has been successful.
As part of our offers and giveaways, we share gift coupons with you. If you’ve received a coupon code from us, you will find it in your email. On adding items to your cart, view your ‘Shopping Cart’ before you proceed to ‘Checkout.’ Enter your coupon code within the area marked out for it. Don’t forget to ‘Apply Coupon.’
Payment
All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection. So no worries here!
To check product prices in your currency, select the ‘Currency:’ option of choice at the top menu of the website. In case the currency of your country is not listed, please contact our customer support at sales@kreevalifestyle.com.
For Indian Customers. -Product prices displayed are inclusive of all taxes and duties.. For International Customers. -Product Prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.
Yes, you can pay through bank transfer. You would send us email on sales@kreevalifestyle.com with product code for bank transfer, once we received your email will send you our Bank Account Details.
Yes, you can choose our other payment options other than paypal. You can also pay on Paypal throgh your credit card without having Paypal Account.
Exchange
If you have received a damaged product or the wrong item, please mail us at sales@kreevalifestyle.com with your order number and a couple of pictures of the material within 48 hours of delivery. We will process the replacement of the product as soon as possible. At Kreeva Lifestyle, each product is quality checked passed, verified, and then shipped to the customer but we understand that manual errors can happen and hence we provide replacement of the same product free of cost. Please do not return any product without our confirmation on email.
You can cancel you order within 24 hours of placing it and if it hasn’t been dispatched already. If you’d like to purchase another piece instead of what you already have, that will be a fresh purchase and transaction. If you’ve ordered the wrong size, we can exchange or alter it for you if possible for us. Only, the shipping charge will be borne by you.
Sorry, custom stitched products cannot be returned or exchanged. Refund is also not possible in such cases.
Once your returned item is received, we’ll initiate a quick product inspection to ensure that the product is returned in an unused, unwashed, undamaged and unworn condition- this is usually done within 2 working days.Within 48 hours of successful return product inspection, we will initiate your exchange and you will be informed by email.
Shipping
Your order will be delivered at your doorstep through our one of our logistics partners.
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. Subsequently your order status is updated to you via emails at every step. You can additionally use the tracking details provided to you to track your order through our logistics partner.
Most items in our collection are hand crafted, made especially for you on order and hence the total delivery times would take longer than usual e-commerce purchases you make. Most products are dispatched within 5-15 days of your placing the order and subsequently shipped anywhere within 3-10 days (from dispatched day) based on your location. So effectively our products should reach you in 8-25 days from day of placing order.
At present we ship domestically across India and to over 200 countries internationally. In case of getting your order delivered to a country not on our list of serviceable countries, please write to us at sales@kreevalifestyle.com and we will try getting it shipped to your location.
We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
Yes, we deliver to almost all countries in the world.
Yes, you can give a different shipping address and billing address.